Email support@scribeto.ai for help with ScribeTo. Include the email address on your account and enough context to identify the issue, but never send a password, verification code, full payment card number, or private media attachment by email.
Account and billing support
Contact us when you cannot access your account, a subscription or minute balance looks wrong, a payment appears duplicated, or you need help understanding a charge. Include the account email, order ID when available, payment date, and a short description of what you expected.
Transcription and download issues
For a failed task, include the task ID or source URL, the approximate time it ran, and the error shown in the product. Do not email the original recording unless support specifically requests a safe transfer method.
Privacy and data requests
Use the subject line "Privacy request" for access, correction, or deletion questions. We may need to verify control of the account before acting on a request. The Privacy Policy explains what data is involved and which records may need to be retained.
Feedback and partnerships
Product feedback can also be sent from the in-product Feedback form, which automatically includes the current page. For partnerships, describe the organization, intended workflow, expected media volume, and the result you are trying to achieve.
Response expectations
We aim to provide an initial response within two business days. Billing disputes, privacy requests, and technical investigations may require additional verification or processing time. Urgent messages are prioritized by impact, but ScribeTo does not currently provide telephone or 24-hour emergency support.